Staff Engineer, Applied AI (Customer Agent)

Klaviyo · Boston

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Company
Klaviyo
Location
Boston
Salary
$176,000 — $264,000
Posted
September 11, 2026

About this job

Staff Engineer, Applied AI (Customer Agent) About the Team: Our Engineering team builds the AI systems that power how brands run their businesses on Klaviyo. We move fast, ship in production, and hold a high bar for what "AI-native" actually means: systems that make real judgment calls, not demos. The Customer Agent team is one of the newest and most ambitious groups in that org, based in Boston and working in-office: we're building a conversational AI system that lets brands serve their own customers at a scale no human support team could match. We're still small enough that one engineer’s work visibly shapes how the whole platform evolves.…

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