Senior Product Support Engineer
Abbott · Sylmar
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- Company
- Abbott
- Location
- Sylmar
- Employment type
- Full-time
- Salary
- $90,000.00 – $180,000.00
- Posted
- September 10, 2026
About this job
MAIN PURPOSE OF ROLE The Tier II Product Support Engineer provides advanced technical support for Abbott cardiac rhythm management remote care products, connected devices, mobile applications, and supporting software platforms. This role is intended for an experienced technical support professional with a strong background in Tier I or Tier II product support. The engineer investigates escalated issues that cannot be resolved through standard Tier I troubleshooting, identifies probable root causes, documents technical findings, and coordinates resolution with Engineering, Quality, Manufacturing, and other support organizations. MAIN RESPONSIBILITIES •Assist in troubleshooting Tier II tickets to determine root cause and identifying possible solutions to our remote care connectivity devices…
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