IT Support Engineer L1
Brenntag · Wauwatosa, Wisconsin, United States of America
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- Company
- Brenntag
- Location
- Wauwatosa, Wisconsin, United States of America
- Posted
- September 10, 2026
About this job
Your Role KEY RESPONSIBILITIES Technical Support & Troubleshooting Troubleshoot software problems across the Windows environment, including OS-level issues, application errors, and configurations Assist with network connectivity issues (Wi-Fi, VPN, LAN) Perform basic Active Directory tasks: password resets, account unlocks, user provisioning Support onboarding and offboarding processes including equipment setup and decommissioning Ticketing & Documentation Log, track, and manage all support requests and incidents in the ticketing system (ServiceNow, Jira Service Management, or equivalent) Accurately document troubleshooting steps, resolutions, and recurring issues Escalate unresolved or complex issues to Level 2/Level 3 support with full documentation Contribute to and maintain the…
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