Global KYC End-to-End Process Reengineering & Simplification Lead Director

About this job

Citi is seeking a Director of Global KYC Process Reengineering & Simplification to lead a once-in-a-generation transformation of how Know Your Customer operations are designed and delivered on a global scale. In this senior leadership role, you will dismantle overengineered workflows, eliminate waste, and rebuild KYC processes from the ground up — creating a clean, structured data foundation that powers automation, advanced analytics, and future-ready decision technologies. This is a high-visibility, high-impact position at the heart of Citi's operational transformation agenda. Responsibilities Lead comprehensive diagnostic analyses of current-state KYC workflows across all global business units, jurisdictions, and technology platforms, using process mining and data-driven mapping…

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