Analyst, Techline

NBCUniversal · New York · Remote-friendly

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Company
NBCUniversal
Location
New York
Employment type
Full-time
Salary
$62,000 - $70,000
Posted
October 30, 2026

About this job

The TechLine Analyst role is an exciting opportunity to be a part of the NBCU Global Service Desk, branded as TechLine. Being the first point of contact for NBCU employees and partners requiring IT support, the Analyst will resolve a high percentage of issues at first contact. This role demands a high level of customer service to ensure that customer satisfaction targets are both maintained and exceeded. The TechLine Analyst role is a technical role requiring knowledge of the core NBCU IT landscape. Analysts should be self-starters, excited about technology and able to find answers to resolve complex technical issues. Responsibilities: Provide support to customers via phone, live chat, and working tickets in a high-volume environment.…

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Data Analyst skills

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