Tier 1 Production Support Analyst - Analyst

iCapital · Colorado Springs

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Company
iCapital
Location
Colorado Springs
Salary
$60,000 to $75,000
Posted
October 8, 2026

About this job

About the Role iCapital is looking to hire a Production Support Analyst (PSA) to provide front-line technical support for iCapital's annuities eApplication platform, ensuring timely resolution of client inquiries and system-related issues. This role serves as a critical point of contact for clients, delivering exceptional service while troubleshooting technical challenges, escalating critical incidents, and collaborating across teams to maintain platform performance. The PSA plays a key role in driving client satisfaction, improving operational efficiency, and contributing to continuous process enhancements through knowledge sharing and workflow development.…

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