Senior Data Scientist, CX Analytics
Coinbase · Remote - USA · Remote-friendly
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- Company
- Coinbase
- Location
- Remote - USA
- Salary
- $180,370 — $212,000
- Posted
- June 16, 2026
About this job
As a Senior Data Scientist on the CX Consumer Analytics team, you will serve as the foundational link between CX operations and top-line financial impact, owning the revenue calibration models, experimentation frameworks, and behavioral intelligence that connect every customer support interaction to Coinbase's asset accumulation flywheel. You will partner closely with CX Analytics Engineers, Program Managers, and Product teams to translate complex operational and behavioral data into defensible, executive-ready insights that drive measurable improvements in retention, product adoption, and automation quality. What you'll do: Own and evolve CX's Downstream Impact of Support (DSI) revenue calibration models, translating support interaction data into quantified revenue signals.…
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