Product Director – Personalization & Customer Insight
JPMorgan Chase · New York
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- Company
- JPMorgan Chase
- Location
- New York
- Posted
- September 24, 2026
About this job
You lead by building: teams, products, and the strategy that connects them. Join us to shape how the bank turns customer data into intelligence people can act on, and to grow the product leaders who make it real. As a Product Director in Personalization & Customer Insights (Intelligence) team, you own the product vision and strategy for a portfolio of AI-powered intelligence products, and you lead the product managers who deliver it. You set direction, develop your team, and stay close enough to the work to pressure-test model design, evaluation, and experiment tradeoffs yourself. You act as the voice of the customer, translate research and analytics into a clear multi-year plan, and drive execution across a highly matrixed organization, aligning Data Scientists, ML Engineers, partner…
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