Head of AI Driven Digital Customer Engagement Management Platform
Sanofi · United States of America
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- Company
- Sanofi
- Location
- United States of America
- Employment type
- Full-time
- Posted
- September 15, 2026
About this job
Job Title: Head of AI- Driven Digital Customer Engagement Management Platform Location: Morristown, NJ, Cambridge, MA About the job Sanofi's Digital Business Horizon 2030 is to deliver best-in-class and first-in-class science faster to patients. Project Orion is a mandatory and strategic migration from OneCRM (end-of-support end-2029) to a new Customer Engagement Management Platform (CEMP), covering 13,000 users across 45 countries. This is not a like-for-like replacement — it is a leap forward to an AI-native, omnichannel customer engagement platform. The Head of AI-Driven Digital Customer Engagement Management Platform holds a pivotal role responsible for leading the end-to-end implementation of Sanofi's new Customer Engagement Management Platform, including the deployment of Concierge…
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