VP, Customer Care & Support

Babylist · United States

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Company
Babylist
Location
United States
Salary
$244,352 to $293,239
Posted
July 17, 2026

About this job

What the Role Is Babylist is hiring a VP of Customer Care and Support to lead our support organization end to end, across our multiple product lines. You'll set the strategy for the operating model, policies, and team structure that define the support experience. You'll report directly to our CFO/COO, with two direct reports and a broader team of 100+ across agents and ops, a mix of internal and outsourced, with room to build and shape the org to support Babylist’s long-term ambitions. Who You Are Have run customer support for a complex, multi-product consumer business at a modern, tech-forward company, where the surface area kept expanding.…

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Customer Support skills

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VP, Customer Care & Support — Babylist | NewLuxJob