Customer Strategy Director

Cresta · United States (Remote) · Remote-friendly

Don’t apply blind. See how your CV matches Customer Support first — free, in 30 seconds.

Check my CV — free Apply on job-boards.greenhouse.io ↗

You will leave NewLuxJob. We do not receive or handle applications.

Company: Cresta
Location: United States (Remote)
Posted: January 20, 2026

About this job

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today.…

This is a short summary.

Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.

Most-requested skills in United States

Based on 587 United States vacancies that list requirements, these are the skills employers ask for most often.

Communication94% of postings
Troubleshooting25% of postings
CRM9% of postings
Salesforce9% of postings
English8% of postings
Jira4% of postings
Ticketing4% of postings
Zendesk3% of postings

Customer Support skills

Similar jobs

See if your CV fits this job

Paste your CV for an instant match score against this role — and get a tailored cover letter in one click.

Instant match score for this role
Tailored cover letter in one click
Free — no credit card

Check my CV — free