User Support Lead

Figure · San Jose

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Company
Figure
Location
San Jose
Salary
$120,000 - $175,000
Posted
August 10, 2026

About this job

We are looking for a User Support Lead to build, run, and scale our user support team. Your team will be the first line of response for our users. Its core mission is to surface, reproduce, and route bugs in our internal application quickly and accurately so that engineering can fix what matters most. You will own the support operation end to end: the people, the processes, and the tooling. This is a high-ownership role where great support work directly improves the quality of the product. Responsibilities Own the full user support function: strategy, day-to-day operations, tooling, and quality Build and operate the support queue, ensuring inbound issues are answered, investigated, and resolved within response-time and satisfaction targets Build the team: hire, onboard, coach, and manage…

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Customer Support skills

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User Support Lead — Figure | NewLuxJob