Senior Customer Technical Support Representative
Axon · Boston
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- Company
- Axon
- Location
- Boston
- Salary
- $26.26 — $42.02
- Posted
- October 19, 2026
About this job
Onsite 4 days a week out of Boston, MA Reports to: Manager of Technical Support Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, returning damaged devices, and any other Axon related questions. Build and maintain subject matter expertise of all Axon products, solutions, and policies. Assist customers utilizing problem solving skills and customer empathy. Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager. What You Bring Bachelor’s Degree preferred or equivalent work experience 1+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms Excellent verbal and…
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