Lead ITSM/ITIL Consultant (SME)
Northramp LLC · Washington
Don’t apply blind. See how your CV matches Consultant first — free, in 30 seconds.
You will leave NewLuxJob. We do not receive or handle applications.
- Company
- Northramp LLC
- Location
- Washington
- Employment type
- Full-time
- Posted
- October 22, 2026
About this job
Opportunity Overview Northramp is seeking an ITIL v4 Expert or ITIL Master-certified Lead ITSM/ITIL Consultant to serve as the senior IT service management authority on an enterprise Service Desk modernization for a federal agency. The engagement consolidates distributed Level 1 IT support across the agency’s divisions into a single, centrally managed Service Desk delivered by a Managed Service Provider (MSP) and run on ServiceNow, while preserving specialized support tiers such as executive white-glove service. You will lead the current-state assessment, design the future-state service operating model, and shape the requirements the agency will use to select and hold its MSP accountable.…
This is a short summary.
Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.
Most-requested skills in the United States
Based on 268 United States vacancies that list requirements, these are the skills employers ask for most often.
- Strategy63% of postings
- Stakeholder Management56% of postings
- Project Management31% of postings
- Excel18% of postings
- Change Management10% of postings
- PowerPoint7% of postings
- Data Analysis7% of postings
- Agile7% of postings
Similar jobs
See if your CV fits this job
Paste your CV for an instant match score against this role — and get a tailored cover letter in one click.
- Instant match score for this role
- Tailored cover letter in one click
- Free — no credit card