Senior Director, Client Service Executive - Service Account Lead

BNY · Lake Mary

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Company
BNY
Location
Lake Mary
Posted
October 13, 2026

About this job

EXECUTIVE SUMMARY We seek a Senior Director, Client Service Executive to serve as the white-glove support leader for our largest institutional clients. This individual will be the trusted point of escalation and relationship anchor for enterprise banking clients, ensuring seamless onboarding experiences, consistent SLA adherence, and exceptional service delivery across all client touchpoints. The ideal candidate combines executive-level interpersonal skills, commanding presence, deep banking operations knowledge, and an obsessive commitment to client satisfaction. KEY RESPONSIBILITIES Client Relationship & Escalation Management • Serve as the primary escalation point and relationship anchor for large institutional clients (banks, asset managers, insurance companies, pension funds) • Own…

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