Service Delivery Manager

Avaloq · Bioggio, Canton Ticino

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Company
Avaloq
Location
Bioggio, Canton Ticino
Employment type
Full-time
Posted
October 12, 2026

About this job

This is a brilliant opportunity to join Avaloq's Bioggio office as a Service Delivery Manager. In this role, you will be the key contact for the regional delivery organizations regarding client-related requests or issues. You'll be accountable for the service in your area; as first escalation point for all complex service delivery issues, you will manage all major issues and perform in-depth analysis on requests. Your role will entail supporting Service Managers with defining Service Level Agreements and KPI contents for all clients, from onboarding to periodic review, under the responsibility of the SDM. You will functionally lead more complex delivery units to achieve stated objectives and be accountable for service delivery quality.…

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