Escalation Manager
Swisscom · Switzerland
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- Company
- Swisscom
- Location
- Switzerland
- Posted
- July 29, 2026
About this job
Your future starts here Als Escalation Manager bist du die zentrale Drehscheibe im operativen Betrieb (24/7) businesskritischer ICT-Services: Du arbeitest eng mit Betrieb, Engineering, Lieferanten und interner wie externer Kunden zusammen. Dabei verbindest du methodisches Event-, Incident- & Problem-Management mit einem Blick fürs Ganze – inkl. kontinuierlicher Optimierung von Prozessen und Tools. Proaktive und kontinuierliche Überwachung von ICT-Services, Netzwerken und Applikationen über zentrale Observability-Dashboards Event-Analyse, Qualifizierung, Triagierung und Korrelation von Systemmeldungen und Alarmen zur Vermeidung von Eskalationen Anomalieerkennung, frühzeitiges Identifizieren von Abweichungen im Normalbetrieb, um Ausfälle präventiv zu verhindern Stakeholder-Kommunikation…
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Most-requested skills in Switzerland
Based on 444 Switzerland vacancies that list requirements, these are the skills employers ask for most often.
- Leadership55% of postings
- Strategy55% of postings
- Stakeholder Management45% of postings
- Budgeting26% of postings
- Coaching22% of postings
- Project Management18% of postings
- Agile/Scrum11% of postings
- Team Leadership7% of postings
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