IT Onsite Support Engineer (Basel, 1st, 2nd level support, English, German)
D-ploy · Bubendorf, Basel-Landschaft
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- Company
- D-ploy
- Location
- Bubendorf, Basel-Landschaft
- Employment type
- Full-time
- Posted
- September 21, 2026
About this job
Tasks and Responsibilities Act as the main point of contact for end users with IT related issues, requests or questions Occasionally provide meeting and conferencing support to the top-level management in a corporate environment Carry out tasks related to IMAC requests (install, move, add and change IT equipment) Thorough documentation of all end user interactions in the ITSM system (ticketing tool) Actively contribute to the knowledge database Resolve software, hardware and device issues reported by the end users Support the troubleshooting of connectivity issues and network elements including ISP circuits, firewalls, network switches, wireless equipment and telephony system Remote access solution (VPN) implementation and support Escalate service issues when required Communication with…
This is a short summary.
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