CRM Business Analyst

Avacone · Basel, Basel City

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Company
Avacone
Location
Basel, Basel City
Employment type
Full-time
Posted
November 5, 2026

About this job

About the Role We are looking for a CRM Business Analyst to help our teams get more value from our CRM platform. You will work with business stakeholders and technical teams to understand how people use the CRM, identify where processes or data create friction, and translate business needs into clear requirements. You will support initiatives from discovery through rollout, helping teams validate that changes work in practice and measuring their impact on adoption, process efficiency, and data quality. Key Responsibilities Lead stakeholder interviews and workshops with Sales, Marketing, Customer Service, and IT to understand business needs and agree on priorities. Map current and future CRM workflows, such as lead qualification, opportunity management, and customer service case handling.…

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