Junior Collection Agent

About this job

About the Role As a Junior Collection Agent, you’ll join Froda’s Collections team and play an important role in ensuring timely repayments while maintaining a professional and solution-oriented dialogue with customers. You’ll communicate with customers, follow up on overdue payments, and support them in understanding available payment options. The role combines customer interaction with structured case handling and requires close collaboration with colleagues across the organization. Over time, you’ll gradually take ownership of your own cases and develop your expertise in collections and financial operations. What You’ll Do Your responsibilities will include: Managing customer communication via phone, email, and digital channels Following up on overdue payments and explaining payment plans and terms Registering and maintaining customer and case information in internal systems Identifying risk signals and escalating cases when needed Ensuring work is carried out in line with laws, regulations, and internal policies Collaborating with colleagues and contributing to improvements in processes and ways of working Who You Are You combine empathy with structure and are comfortable communicating with customers in different situations. You approach challenges with a solution-oriented mindset while maintaining professionalism and respect in customer dialogue. You work in a structured and detail-oriented way, take responsibility for your work, and are eager to learn and develop in your role. At the same time, you feel comfortable handling challenging conversations and value collaborating with others to achieve the best outcomes for both customers and the team. Key Qualifications Education & Languages Completed upper secondary education Native proficiency in a Nordic language (Swedish, Norwegian, Finnish, or Danish) Fluent in English French or German is considered a plus Skills & Experience Good system skills and ability to quickly learn new tools Basic understanding of payments, financial flows, or customer service Meriting experience Post-secondary education in finance, law, or a related field Experience in customer service, collections, or financial services Growth & Development This role offers opportunities to develop within collections and financial operations. Over time, you may grow into more independent collections responsibilities or specialist roles within Collections, Credit, or Risk. What’s in it for You At Froda, you’ll be part of a fast-growing fintech company where your work directly supports entrepreneurs across Europe. We combine the energy of a scaling tech company with a collaborative and supportive culture. Furthermore, you’ll get: A learning-focused role with clear onboarding and coaching The opportunity to work in a modern, data-driven fintech environment Competitive compensation and benefits A collaborative team and supportive culture Application and Process Along with your application, you'll have the opportunity to answer a few short questions about your background and what interests you about Froda. They're optional, but we hope you'll take a few minutes to answer them. We really want to learn more about you, and your answers give us a more complete picture than a CV alone. We review applications on a rolling basis and will close the recruitment once we’ve found the right match. We look forward to hearing from you.

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