Renewal Manager

About this job

About the role As a Renewal Manager at Xensam, you will play a key role in driving our recurring revenue and long-term customer success. You will be responsible for managing the full renewal lifecycle for a portfolio of customers, ensuring high retention rates while identifying opportunities for expansion and growth. In this role, you will build strong, long-term relationships with customers, proactively manage renewal processes, and collaborate closely with Sales and Customer Success. You will also contribute with valuable customer insights that support product development and commercial strategies. This is a highly commercial and relationship-driven role where you combine analytical thinking with strong negotiation skills to maximize customer lifetime value and business impact. Responsibilities Own and manage the full renewal lifecycle for assigned customers, from early engagement to closed agreements Drive high retention rates through proactive renewal planning and customer engagement Identify and execute upsell and expansion opportunities within the existing customer portfolio Build and maintain strong, long-term relationships with key customer stakeholders Monitor customer health, identify risks, and take proactive actions to secure renewals Collaborate closely with Sales, Customer Success, Finance, and Product teams Manage renewal forecasts and ensure high accuracy in revenue projections Lead commercial discussions, including pricing, contracts, and tailored agreement structures Qualifications Around 5 years of experience in a commercial role such as Renewal Manager, Account Manager, Key Account Manager, or similar Background within SAM, SaaS, or the broader IT industry Proven experience managing renewals, contracts, and commercial negotiations Strong ability to build and manage long-term customer relationships across multiple stakeholders Experience working with data, forecasting, and pipeline management Excellent communication skills in English Structured, proactive, and able to manage multiple priorities in a fast-paced environment What you get A generous work culture with free drinks and snacks, office massages, and more. Three days in-office (with remote work on Mondays and Fridays). An opportunity to shape your career growth while contributing to the company’s success. A dynamic position embracing "freedom under responsibility". If sales targets are met, all employees enjoy an annual destination trip. Other location-specific benefits. Our values at Xensam Rebellious We challenge the norm and act with initiative – always with responsibility. Humane We foster a caring, inclusive environment that values diversity and respects individuality. Harmony We value balance and create a supportive workplace where people thrive. As part of our recruitment process, we conduct background checks on final candidates to fulfill our commitments to customers and ensure a safe work environment.

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