Customer Success Manager

About this job

Customer Success Manager Location: USA; Remote, UK; Remote, Sweden; Stockholm Experience: Mid Level Job Function: Customer Success Employment Type: Full-time Industry: Computer Network & Security Job Summary The Customer Success Manager is responsible for executing strategic initiatives to maximize customer satisfaction and retention through proactive engagement and alignment with company goals. Responsibilities Execute strategic initiatives to maximize customer satisfaction and retention. Lead efforts to optimize customer outcomes through proactive engagement. Align customer success strategies with Keyfactor’s overall goals and objectives. Develop a proficient understanding of customers’ business objectives and Keyfactor’s solutions. Collaborate proficiently with various departments in Keyfactor to support customer needs. Identify potential upsell or expansion opportunities with minimal guidance. Monitor customer activities independently to assess the risk of non-renewal and develop mitigation strategies. Coordinate internal resources effectively to resolve customer queries and issues. Act as a representative of customer perspectives to guide CSM leadership. Provide direction and training to junior CSM team members, contributing to training curriculum. Minimum Qualifications, Education, and Skills Associates degree or equivalent experience in Communications, Business Administration, or related field preferred. Experience in roles focused on customer advocacy or customer service. Comprehensive understanding of IT products and services with industry dynamics. Strong knowledge of Microsoft operating systems and related software products. Efficient use of Microsoft Windows and Office applications. Professional oral and written communication skills. Strong organizational skills and effective multitasking. Successful collaboration skills in team environments. Demonstrates self-motivation and efficient project completion. Thrives in fast-paced, deadline-oriented environments. Proficient in influencing, motivating, and leading team members. Establishes strong rapport and trust with colleagues and clients. Compensation Salary will be commensurate with experience.

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Most-requested skills in Sweden

Based on 710 Sweden vacancies that list requirements, these are the skills employers ask for most often.

• Stakeholder Management44% of postings
• Strategy37% of postings
• Budgeting37% of postings
• Leadership35% of postings
• Project Management26% of postings
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• Agile/Scrum7% of postings

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