SAP and Factory IT Support Engineer

About this job

About the Role You will join a production-focused IT environment where stable systems, fast problem-solving, and close collaboration with the business are key. In this role, you work at the intersection of applications, integrations, and infrastructure, helping ensure that factory-related IT services support day-to-day operations in the right way. You will be part of a team that handles incidents, drives improvements, and works proactively to strengthen processes, monitoring, and documentation. The role also includes SAP-related work connected to production preparation, which means you need to be comfortable moving between technical support, analysis, and dialogue with both users and suppliers. It is a great opportunity if you enjoy combining hands-on troubleshooting with continuous improvement in a production-critical environment. Job DescriptionYou will handle incidents for the infrastructure and application components the team is responsible for. You will drive improvement work related to processes, documentation, and monitoring in the technical environments. You will work with problem management to prevent recurring issues and identify root causes behind serious incidents. You will collaborate with production technicians and system suppliers to discuss and implement improvement measures. You will support production preparation activities in SAP, including routings and related tasks. You will manage changes in the systems and services owned by the team. RequirementsExperience and interest in IT infrastructure and applications in a production environment. Understanding of the software development process, with the ability to program and analyze in one or more programming languages. Knowledge of how to troubleshoot IT systems. Experience managing contacts at different levels within an organization. Experience with SAP production preparation. Fluency in Swedish and English, both spoken and written. You are pragmatic, self-motivated, and motivated by finding the right solutions. You have a broad perspective and understand how applications, integrations, and infrastructure relate to each other. Nice to haveExperience writing documentation and instructions. Experience working in case management systems such as ServiceNow. Experience working within the ITIL framework. What We OfferPermanent employment at Avaron AB Occupational pension Wellness allowance of SEK 5,000 per year Application Selections are made on an ongoing basis – apply as soon as you can.

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