Customer Due Diligence Analyst (Swedish Speaker)

About this job

Let's start with the role As a CDD Analyst, you will handle Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) matters on a daily basis, ensuring Kaizen's onboarding, verification and ongoing monitoring controls are performed effectively and in line with internal standards and regulatory requirements. As a CDD Analyst, you will: Perform Customer Due Diligence (CDD) checks during onboarding and throughout the customer lifecycle, in line with risk-based requirements; Review and validate customer identification and verification documentation, including source of funds / source of wealth information where applicable; Manage affordability-triggered CDD reviews in coordination with the Responsible Gambling (RG) team when a customer reaches the defined affordability threshold; Conduct Enhanced Due Diligence (EDD) reviews on high-risk customers, including PEPs and customers flagged through internal risk indicators; Assess customer risk profiles and support the Customer Risk Rating process through accurate data capture and sound decision-making; Perform ongoing monitoring reviews, periodic reviews, and event-driven reviews triggered by changes in customer behaviour or risk indicators; Review and resolve alerts linked to CDD triggers (e.g., failed verification, mismatched identity data, high-risk attributes, suspicious document patterns); Support the screening process by investigating potential matches from PEPs, sanctions, and watchlist screening and escalating confirmed hits appropriately; Gather and compile required information for internal escalation, MLRO review, and regulatory reporting where required; Maintain accurate case notes, decision rationales, and evidence trails in relevant tools and systems to ensure audit readiness; Ensure timely handling of customer verification and review queues, meeting internal SLA expectations and quality thresholds; Identify process gaps, repeat issues, and operational inefficiencies and propose improvements to strengthen controls and reduce friction; Assist the MLRO / CDD Team Lead with internal audits, external reviews, and regulatory information requests, as required; Support training and knowledge-sharing initiatives across teams to drive consistency in CDD decision-making and documentation standards. What you'll bring: 2-5 years of experience in a CDD, KYC, AML, or Compliance role; Bachelor's degree in Law, Finance, Risk, Compliance, or a related field (a relevant Master's Degree is a plus); Strong knowledge of standard CDD/EDD requirements and risk-based customer onboarding practices; Strong analytical and investigative skills with high attention to detail; Ability to interpret customer documentation and identify inconsistencies, fraud indicators, and risk flags; Excellent verbal and written communication skills; Ability to manage workload effectively, prioritise tasks, and meet deadlines in a high-volume environment; Fluency in English; Proficiency in Swedish is considered a strong plus; Demonstrated AI-first mindset, actively leveraging AI tools and assistants to improve productivity, problem-solving and decision-making. Continuously explores new AI capabilities and champions their practical adoption within teams, using AI as a natural part of day-to-day work rather than a supplementary tool Kaizen Gaming Perks Hybrid way of working A buddy will support you with your onboarding Competitive pay and bonus scheme Private health insurance for you and your family ☆Developmental 360° feedback framework Unlimited access to Udemy & continuous training Family Support #LI-Hybrid #LI-DG1 Recruitment Privacy Notice Regarding the data you share with us, you may find and read our recruitment privacy notice here. We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.

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