Dutch-Speaking Customer Service Representative

About this job

We are looking for a Dutch-speaking Customer Service Representative to join STRONGER for a full-time maternity cover position from March 2027 until August 2028, with the possibility of extension. At STRONGER, Customer Service is an important part of the entire customer journey. We are looking for someone who combines a genuine passion for service with strong technical aptitude, a solution-oriented mindset and excellent written communication skills in Dutch and English. The Role You will support our customers via email, chat and occasional phone support, handling questions about products, orders, deliveries, returns, payments and technical issues throughout the e-commerce journey. Alongside your Customer Service responsibilities, you will support our E-commerce and CRM teams with Dutch-language translation and localization for our website, newsletters and other customer-facing content. Your ability to write clear, natural and engaging Dutch that reflects the STRONGER tone of voice will be an important part of the role. You will also collaborate across teams, identify recurring customer issues, share insights and contribute to improvements in our customer experience and internal processes. Key Responsibilities Provide professional, personal and solution-oriented customer service via email, chat and phone, primarily for Dutch-speaking customers. Assist customers with products, orders, deliveries, returns and payments. Investigate and troubleshoot technical and system-related issues across multiple platforms. Translate, proofread and localize website content, newsletters and other e-commerce communications into Dutch. Ensure Dutch copy is accurate, consistent, engaging and aligned with the STRONGER brand voice. Collaborate with E-commerce, CRM, Operations, Logistics and Tech when needed. Identify recurring issues and opportunities to improve processes and the customer journey. Work towards Customer Service KPIs and shared team goals. Who We’re Looking For You are proactive, structured and solution-oriented, with a genuine interest in providing great customer service. You enjoy taking ownership, working both independently and as part of a team, and switching between customer conversations and written content tasks. You do not need to be a developer, but you should be comfortable learning digital systems, investigating problems and finding practical solutions. Requirements Fluent Dutch, both written and spoken, with excellent spelling, grammar and the ability to adapt your tone for different audiences. Strong English skills, both written and spoken. Previous Customer Service experience, preferably within e-commerce or a digital environment. Strong technical aptitude and confidence working across multiple digital systems. Good problem-solving skills, attention to detail and a structured way of working. Ability to maintain high service quality in a fast-paced environment. Confidence in writing, editing and proofreading customer-facing content in Dutch. Nice to Have Experience with Zendesk, Microsoft Dynamics 365 Business Central or Centra. Technical troubleshooting experience within e-commerce. Experience with automation, AI-supported customer service tools or similar technologies. Additional languages: Swedish, German and/or French. Previous experience with translation, localization, newsletters or e-commerce copywriting. How to Apply Please send your CV and cover letter to madelene@stronger.se. In your application, highlight any experience with the systems, technical areas, translation or localization tasks, and additional languages listed above, including your level of proficiency. Use Dutch-Speaking Customer Service Representative as the email subject line. Employment: Full-time (100%), fixed-term maternity cover, March 2027 – August 2028, with the possibility of extension. Start date: March 2027 Location: Stockholm We look forward to hearing from you!

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