Swedish Customer Experience Specialist - Join a Bold iGaming Leader in Malta

About this job

Impact & Ownership As our Customer Experience Specialist, you will be the go-to person for our Swedish players. We believe in empowering our team to actually solve problems, not just pass cases around. What you’ll be doing: Multichannel Support: Assisting players via phone, chat, and email regarding account queries, payments, and general support. End-to-End Resolution: Solving cases fully—you own the player's journey from start to finish. Operational Integrity: Approving withdrawals, handling KYC (Know Your Customer) documentation, and running daily security checks. Strategic Feedback: Spotting trends and sharing insights with internal teams to improve our processes and products. KPI Driven: Contributing to a high-performing team atmosphere and meeting service level targets.

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Based on 524 Sweden vacancies that list requirements, these are the skills employers ask for most often.

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