Customer Care Specialists

About this job

Would you like to help create the best customer experience in the Nordic market? GARDENA, part of Husqvarna Group, is looking for two Customer Care Specialists to join our Nordic Customer Care team. One position is full-time (100%) and the other is part-time (80%). We are building the Customer Care organization of the future, and we are looking for service-minded colleagues who enjoy solving problems and making a difference for customers every day. You will work in a Nordic and international environment where collaboration, customer focus and development are at the heart of what we do. What We Offer At GARDENA, you will become part of Husqvarna Group, an international organization with strong brands and ambitious goals. You will join an engaged Nordic team with a strong sense of collaboration and shared responsibility. The role offers broad contact across functions and markets, as well as the opportunity to influence and improve how we work. You will develop your knowledge of customer service, products, systems and business processes in an environment where learning and customer value go hand in hand. About the Role As a Customer Care Specialist, you play an important role in creating a smooth and professional customer experience across the Nordic market. You will be in daily contact with our customers, the sales organization, logistics and other internal functions, ensuring that questions, orders, deliveries and claims are handled efficiently and with high quality. You will take ownership of customer cases, communicate clearly and proactively, and contribute to the continued development of Customer Care Nordic. Key Responsibilities Handle incoming customer inquiries via phone, email and digital channels. Provide support related to products, orders, deliveries and claims. Register, administer and follow up customer orders. Ensure accurate customer and order data in our systems. Collaborate closely with colleagues in sales, logistics, planning and other support functions. You will also contribute to improvements in processes and ways of working, and participate in projects and development initiatives within Customer Care Nordic. Who You Are We are looking for someone who enjoys customer contact and is motivated by finding solutions. You are structured, attentive to details and comfortable taking responsibility for your work. You communicate clearly, collaborate well across functions and national borders, and contribute positively to the team. Qualifications As the role involves daily contact with customers in several Nordic countries, language skills are essential. You must be professionally proficient in Swedish and Norwegian and preferably also in Danish. Good English skills are a must and experience from a Nordic organization are beneficial. We also see that you have: Previous experience in customer service, order administration or a similar service-oriented role. Strong administrative and organizational skills. A solution-oriented mindset and the ability to take ownership of customer cases. Good digital skills and confidence working in multiple systems. Ability to work independently while being a collaborative team player. Location Huskvarna or Jonsered How We Work We believe the best ideas happen when we're connected. We spend most of our time together in the office, creating space for collaboration, creativity, and fast decision-making. This is consistent across all our global offices and helps us maintain a strong culture, support learning and development, and ensure everyone has access to the people and resources they need to thrive. Development At GARDENA we strive to have a work environment that is inclusive and diverse, where we believe that our differences are our strengths. Our winning culture is important to us, which is why we go by the beliefs: We’re Bold, We’re Dedicated and We Care The Application Apply as soon as possible, as we review applications on an ongoing basis. Please indicate in your application whether you are interested in the full-time position, the part-time position, or both. We do not accept applications via e-mail due to GDPR regulations. For more information about the position please contact Hiring Manager Jill Hansen, Team Leader Customer Care, at Jill.Hansen@husqvarnagroup.com For questions regarding the recruitment process please contact Talent Acquisition partner Katarina Engberg at katarina.engberg@husqvarnagroup.com Processing of personal data When you send in your application we will process your personal data. In case we choose to proceed with your application, we will ask you to verify your identity before giving you a job offer. For more information about how we process your personal data, who we may share it with and what rights you have, please see our privacy notice https://privacyportal.husqvarnagroup.com/en/privacy-notice. About GARDENA For over 50 years, GARDENA has been dedicated to helping people take better care of their g

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