Bilingual Customer Support Agent

About this job

We are looking for a Customer Support Agent to join an international and creative company. If you're passionate about communication, enjoy helping customers, and can confidently support customers in English and at least one additional language, we'd love to hear from you. We are particularly interested in candidates with proficiency in languages including, but not limited to, German, French, and Italian. If you're curious, adaptable, and motivated by creating great customer experiences, this could be the right opportunity for you. The Position This is a consulting assignment with good opportunities for permanent employment. You will initially be employed by Bravura and work as a consultant for our client. The ambition is for the role to transition into a direct employment at the company. The Company The company is international, entrepreneur-driven and operates in a creative industry, serving customers across global markets. The work environment is fast-moving and creative, with a strong emphasis on teamwork, curiosity, and continuous improvement. More information about the company will be shared later in the recruitment process. Job Responsibilities In this role, you will be part of an international customer support team, helping customers from different markets through clear and professional communication. Most customer interactions take place via email, where you will guide customers through a variety of questions related to products, orders, and deliveries. The role combines customer service with problem-solving, as you'll investigate issues, coordinate with internal teams, and ensure that each customer receives the support they need. Working in a creative and fast-paced environment, you'll play an important role in delivering a positive customer experience while contributing to the continuous development of support processes. Providing professional customer support primarily via email Assisting customers with product-, order-, and delivery-related inquiries Investigating customer cases and identifying suitable solutions Collaborating with internal teams to ensure efficient case resolution Contributing to a positive customer experience and continuous process improvements Education, Experience and Personal Characteristics Professional proficiency in English, written and spoken Professional proficiency in at least one additional language, such as German, French, Italian, Spanish Previous experience in customer service, support, or another customer-facing role is a merit To succeed in this role, you are a strong communicator with a genuine customer focus. You enjoy helping customers, understanding their needs, and finding solutions that create a positive experience. You are adaptable and comfortable working in a dynamic environment where priorities can change quickly. With a solution-oriented mindset, you approach challenges with curiosity and a willingness to learn. You’ll thrive in this role if you have a genuine interest in creative products, design, and visual expression. Other Information Start: As soon as possible or by agreement Location: Lund Extent: Full-time Salary: According to agreement Please submit your CV in Swedish or English. We use a competency-based recruitment methodology in all our processes to ensure an unbiased and fair selection process. We also work with continuous selection, which means that the job advertisement may be closed before the final application date once we have received a sufficient number of applications. If your profile matches the role, we will contact you for an initial phone interview. Regardless of the outcome of the process, you will receive feedback on your application. Do you have any questions? Feel free to get in touch! 📧 info@bravura.se 📞 010-171 47 10 We recommend submitting your application as soon as possible, as we review applications on an ongoing basis. We look forward to receiving your application! #Nextgen

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Most-requested skills in Sweden

Based on 441 Sweden vacancies that list requirements, these are the skills employers ask for most often.

• Communication76% of postings
• English34% of postings
• CRM16% of postings
• Troubleshooting9% of postings
• Salesforce7% of postings
• SLA4% of postings
• German3% of postings
• Ticketing3% of postings

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