Customer Experience Consultant

About this job

Customer Experience Consultant As a Customer Experience Consultant, you will play a key role in delivering an outstanding, end‑to‑end customer experience across the Integrated logistics journey. Acting as a trusted partner to customers, you will ensure operational excellence, contract fulfillment and continuous improvement—while identifying opportunities to add value through digital solutions and cross‑selling initiatives. You will join a team of motivated and engaged colleagues with diverse backgrounds, working closely across geographies and functions to create seamless customer experiences. What You’ll Be Responsible For Drive Customer Experience & Operational Excellence Act as the primary point of contact for assigned customers, handling day-to-day coordination and service queries. Own and manage customer-facing processes both locally and globally, ensuring stability and long-term partnership. Deliver on customer commitments while maintaining high operational and service-quality standards aligned to IOP and SOP outputs. Support and drive digital adoption and self-service solutions to enable scalable, consistent service delivery. Identify, address and resolve customer complaints—both proactive and reactive—navigating the Maersk network to deliver effective solutions. Continuously identify improvement opportunities that enhance ease of doing business with Maersk. Enable Growth & Value Creation Collaborate closely with Sales and Product teams to reinforce contract fulfillment and improve fulfillment ratios. Support revenue protection by ensuring solution viability and minimizing operational disruptions. Identify upselling and cross-selling opportunities aligned with customer needs and immediate value. What We’re Looking For Strong ownership mindset and accountability Customer-first and improvement-oriented mindset Excellent communication and stakeholder management skills Problem-solving skills with the ability to navigate complex organizations Fluency in English and Swedish Product knowledge within Integrated logistics solutions Background in SCM, 4PL or inland transport Data-savvy with strong analytical skills We look forward to your application!

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Most-requested skills in Sweden

Based on 101 Sweden vacancies that list requirements, these are the skills employers ask for most often.

• Stakeholder Management62% of postings
• Strategy53% of postings
• Project Management28% of postings
• Agile12% of postings
• Excel10% of postings
• SAP8% of postings
• PowerPoint4% of postings
• Business Analysis1% of postings

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