Head of Human Interactions (Business Banking Spain)
ING · Madrid (Vía de los Poblados)
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- Company
- ING
- Location
- Madrid (Vía de los Poblados)
- Employment type
- Full-time
- Posted
- July 17, 2026
About this job
At ING we are looking for a Head of Human Interactions (Business Banking Spain) Your role and work environment: We are looking for a senior and inspiring Head of Human Interactions to join our Business Banking team. The mission of this role is to build trust, acquisition and long-term customer value through assisted sales, relationship management and customer service channels. You will play a pivotal role in defining how Business Banking customers engage with ING through human interactions, ensuring a seamless, high-quality experience across the full customer lifecycle. The Head of Human Interactions will be instrumental in defining, designing, implementing and scaling our human interaction model, combining the best of human expertise and digital capabilities.…
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