Product Manager - Agent Experience & Customer Operations
Exoticca · Barcelona, Catalonia
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- Company
- Exoticca
- Location
- Barcelona, Catalonia
- Posted
- April 27, 2026
About this job
We are looking for a Product Manager to own the experience and platforms used by our call center agents to support sales and customer interactions. At Exoticca, the call center plays a critical role in both converting interested travelers and supporting customers after booking. Our agents rely on platforms such as Salesforce and Sprinklr to manage thousands of interactions every day. In this role, you will focus on improving agent experience, operational efficiency, and customer outcomes by evolving the tools, workflows, and systems used by our customer operations teams. You will work at the intersection of Customer Experience, Sales Operations, and Engineering, translating operational needs into scalable platform solutions.…
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