Customer Success Manager Senior
Orquest - Retail Smart Planning · Madrid, Community of Madrid · Remote-friendly
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- Company
- Orquest - Retail Smart Planning
- Location
- Madrid, Community of Madrid
- Employment type
- Full-time
- Posted
- June 11, 2026
About this job
Our team is growing and we're looking for a Customer Success Manager Senior (CSM) to help drive software adoption, maximize value, and ensure long-term satisfaction for our clients. ✨ How you'll make a difference Own your client portfolio and be accountable for their health, adoption, and value delivery. Protect and increase revenue by providing valuable insights to customers through data, offering improvement recommendations that help them improve & succeed. Run structured value sessions — presenting KPI progress, identifying improvement opportunities, and recommending concrete actions. Monitor usage, actions, progress and customer health proactively; escalate and act before problems grow.…
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