Continuous Improvement & Quality Program Manager - Marketplace Experience (Barcelona)

About this job

YOUR MISSION As our Quality Coordinator, your mission is to harmonize and elevate operational quality across our regional BPO operations. You will own the challenge of transforming our QA framework from an auditing function into an active, data-driven engine that predicts quality defects before they impact the customer. You will bridge cross-border execution with regional strategy, leveraging analytical rigor to build scalable quality processes that drive continuous improvement and customer satisfaction across hubs. THE JOURNEY Lead Multi-Hub Quality Strategy: Own the end-to-end quality framework and audit strategy across our BPO partner hubs, ensuring processes are standardized, scalable, and globally aligned.…

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