Service Delivery Manager (Hybrid)
Thales · Madrid
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- Company
- Thales
- Location
- Madrid
- Posted
- July 31, 2026
About this job
Thales CDI provides Customers with technology to assist them in Identity and Biometric Solutions. Service Delivery Manager (SDM) shall manage the support and maintenance contracts related to Government Solutions including Software and equipment supplied by Thales as well as third parties. SDM will ensure customer satisfaction in respect of contractual commitments, and the fulfilment of Service Level Agreements (SLA). SDM will be mainly involved in governance of incident, problem, and change management on the complete solution with contribution to upsell and new opportunities. The installed Border and Travel Solutions with associated software, hardware and peripherals are integrated with the Customers processes.…
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