Application Support Specialist + ServiceNow Support - 2nd Level Support 100%

About this job

YOUR CHALLENGE Ensuring the operation of core banking applications in respect to application management (2nd level support) Processing of incident tickets generated by monitoring systems and the local service desk within SLAs Performing coordination / communication tasks between incident managers, applications service owners, 3rd-level support and other IT / Agile Teams / Business stakeholders Takeover of periodical on-call duty (weekly 7x24) Administration of change requests, for application related process fulfillment Participation in periodic releases on weekends Engage in projects relating to operational aspects for existing or newly integrated applications Routine data cleansing of the systems Process optimization and automation of repetitive tasks including handover to L1 (Control…

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