Hospitality Customer Experience - French Speaker (Back Office)

About this job

Role | As a hospitality customer experience, you will own the guest experience and operational performance of a defined portfolio of Ukio apartments. This is not a traditional support or call-center role. You will operate managing your assigned units, balancing guest satisfaction, operational reliability, and business performance. You will make autonomous decisions that directly impact service quality, property uptime, and portfolio results. You will work cross-functionally to ensure high standards, resolve complex issues, and deliver on Ukio’s promise of making people feel at home anywhere. This position requires working weekends. Responsibilities | Act as the main point of contact for all guest-related cases, ensuring fast, empathetic, and effective resolution.…

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