Application Support Specialist 2nd Level Support 100% (f/m/d)
Julius Baer Group · Madrid
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- Company
- Julius Baer Group
- Location
- Madrid
- Posted
- August 31, 2026
About this job
Responsible for offering support services (e.g., for software, hardware, end user devices, networks) and providing monitoring capabilities, ensuring continuous access to IT services and Live Cycle the End User. YOUR CHALLENGE Ensure the smooth operation of core banking applications, focusing on application management (2nd-level support).Process incident tickets generated by monitoring systems and the local service desk within agreed SLAs. Coordinate and communicate effectively between incident managers, application service owners, 3rd-level support, other IT/Agile teams, and business stakeholders. Act as the local administrative Manager Take over periodical on-call duty (weekly 24/7 rotation). Administer change requests and ensure proper execution of application-related processes.…
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