Service Desk & Workplace Team Lead (m/f/d)
Allianz · Lisboa · Remote-friendly
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- Company
- Allianz
- Location
- Lisboa
- Employment type
- Full-time
- Posted
- October 30, 2026
About this job
Role Purpose: Lead the Service Desk & Workplace Support function for Allianz Portugal, ensuring a seamless, efficient and high‑quality digital experience for all employees. You are accountable for service operations, people leadership, SLA performance and continuous improvement. Your team is the Single Point of Contact (SPOC) for all IT incidents and employee support requests. The role oversees the full employee workplace lifecycle as incident handling, devices, collaboration tools, onboarding/offboarding readiness, onsite support coordination, and proactive digital experience improvement. Key Responsibilities: 1. Lead the Service Desk (SPOC) Operations Manage the daily operation of the IT Service Desk, which functions as a single point of contact (SPOC) for all IT incidents and service…
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