Call Center Agent (m/f/d)
Allianz · Algés · Remote-friendly
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- Company
- Allianz
- Location
- Algés
- Employment type
- Full-time
- Posted
- October 27, 2026
About this job
Role Overview As an Agent, the profile is to proactively manage and effectively handle all Customers, Third Party and Experts to lodge a claim, provide service assistance to the claims, set up claims across various systems to assist the overall Claims Handling journey, Input and authorize payment (if needed) and settle claims within agreed authority level, ensuring accurate indexing and update of the claims file. What you do • Handle inbound calls from private and corporate customers, partners, providers, and intermediaries, ensuring the accurate execution of all operations available on the partner's platform • Deliver customer service across the areas of production and claims management (all branches except auto) • Conduct proactive outbound contacts with clients if required, ensuring…
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