Capacity Strategist
Navan · Lisbon
Don’t apply blind. See how your CV matches this role first — free, in 30 seconds.
You will leave NewLuxJob. We do not receive or handle applications.
- Company
- Navan
- Location
- Lisbon
- Posted
- October 7, 2026
About this job
As a Capacity Strategist, you will own and continuously improve the capacity models and scheduling blueprints specifically for our most Elite service offering. Working closely with your global ROC peers, you will ensure our premium support operates seamlessly across a 24/7 "follow-the-sun" model. This is not a typical high-volume contact center environment; our dedicated & designated agents provide white-glove service primarily through complex email cases and high-touch phone calls. We are looking for a tinkerer and a builder. While you will heavily utilize Genesys Cloud to manage the core infrastructure, you are never satisfied with the baseline. When off-the-shelf solutions do not fit the unique nuances of a premium global service model, you build your own.…
This is a short summary.
Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.
Similar jobs
- Technical Buyer (f/m/div.) · Bosch Group
- Financial Designer- Assistant Vice President · iCapital
- Department Manager · COS
- Responsável de Equipa - Área Logística (f/m/div.) · Bosch Group
- Lead Data Scientist, NBM Program Performance · Mastercard
- Director, Fraud Attack Response & Insights AP, EUR, EEMEA · Mastercard
See if your CV fits this job
Paste your CV for an instant match score against this role — and get a tailored cover letter in one click.
- Instant match score for this role
- Tailored cover letter in one click
- Free — no credit card