Senior Helpdesk
Timestamp · Lisboa
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- Company
- Timestamp
- Location
- Lisboa
- Posted
- August 6, 2026
About this job
The IT Specialist/Senior Helpdesk will be part of the IT Service Desk and Field Service Team being responsible to support the business on the daily usage of all the IT services, maintaining a direct relationship across the business and tech enterprise teams, being responsible for the stability of the IT equipment ensuring the service remains stable, performant, and operational. The IT Specialist/Senior Helpdesk will work in close collaboration within the Service Delivery & Support organization and across Tech Infrastructure & Operations functions to limit the operational and revenue impact by reducing the Mean Time to Detect (MTTD), Mean Time to Respond (MTTR) and Mean Time to Root Cause (MTTRC) on IT Incident and Problem tickets.…
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