French CS for online streaming Platform - LIS2
Cross Border Talents · Lisbon, Lisbon
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- Company
- Cross Border Talents
- Location
- Lisbon, Lisbon
- Employment type
- Full-time
- Posted
- August 12, 2022
About this job
You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service. RESPONSIBILITIES Answering queries from customers via phone, email and chat; Provide general and technical support; Identify, troubleshoot, document and categorize cases and possible bugs; Make well-balanced decisions and help resolve inquiries according to defined policies and procedures; Escalate complex problems according to defined procedures
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