Back Office Agent - ME Lisbon
Meliá Hotels International · Lisboa
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- Company
- Meliá Hotels International
- Location
- Lisboa
- Posted
- July 22, 2026
About this job
Support the seamless coordination of guest requests across Rooms Division, acting as a key link between guests and operational teams, ensuring a smooth, efficient, and elevated guest experience aligned with ME Lisbon’s luxury standards. What will you have to do? Handle guest requests and inquiries via telephone, ensuring efficient, professional, and guest-oriented service. Personalize the guest experience by anticipating needs and promoting hotel and destination services through upselling and cross-selling techniques. Manage and resolve guest complaints and incidents in accordance with established procedures, contributing to effective service recovery. Act as the central point of contact between guests and operational departments such as Housekeeping, Maintenance, and Room Service.…
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