Incident Commander
Talkdesk · Portugal
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- Company
- Talkdesk
- Location
- Portugal
- Posted
- July 14, 2026
About this job
Talkdesk is seeking a detail-oriented and highly organized Incident & Platform Operations Commander to support incident management, cross-functional engineering initiatives, and operational governance across our technical organization. This role will be responsible for managing incident documentation (including RCAs), ensuring data integrity, tracking platform-wide initiatives, and enforcing our critical vendor management process. You will collaborate with engineering, product, and operations teams to drive accountability, documentation quality, and process improvements. Key Responsibilities: Incident Management & Documentation Manage end-to-end incident lifecycle documentation, including incident summaries and root cause analyses (RCAs); Facilitate timely and accurate completion of incide…
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