Guest Service Line Agent - ME Lisbon
Meliá Hotels International · Lisboa
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- Company
- Meliá Hotels International
- Location
- Lisboa
- Posted
- July 12, 2026
About this job
The Guest Service Line Agent complies with the daily operations of the department, attending all customer requests through the telephone line and committing to achieve excellence in customer satisfaction. What You Will Do Comply with the customer service strategy through the established telephone line, efficiently managing all guest requests and committing to achieve total customer satisfaction. Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations. Inform and offer customers, via telephone, services and products according to their preferences, both in the hotel and in the destination, applying upselling and cross-selling techniques to optimise the hotel's extra revenues.…
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