Product Specialist CRC Telephony

About this job

MAIN PURPOSE The Product Specialist – CRC Telephony will operate within the Client Platforms, part of Group Technology Client & Market. You will be joining a dynamic team where you will be the Single Point of Contact for our worldwide Telephony infrastructure used by our Customer Relation Centers (CRC). Our template is based on state-of-the-art solutions leveraging mainly Salesforce Service Cloud and Vonage CTI. In collaboration with the Technology Team Lead, you are a key stakeholder in several initiatives for our CRCs: you may be involved as a project manager, as a technical expert or as a SPOC depending on the project. Additionally, you coordinate the different internal and external teams to resolve the issues impacting our call-centers and report the progress to the parties.…

This is a short summary.

Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.

Most-requested skills in Portugal

Based on 239 Portugal vacancies that list requirements, these are the skills employers ask for most often.

• Leadership59% of postings
• Strategy55% of postings
• Stakeholder Management49% of postings
• Project Management23% of postings
• Budgeting13% of postings
• Coaching13% of postings
• Agile/Scrum9% of postings
• Team Leadership5% of postings

Similar jobs

• Senior Project Manager (f/m/div.) · Bosch Group
• (Senior) Manager Performance Marketing B2B (m/f/d) · SIXT
• Senior Category Manager · Emma - The Sleep Company
• Data Governance & Compliance Manager · Talkdesk
• Customer Excellence Performance Manager (12M fixed-term) · Emma - The Sleep Company
• Telesales Manager - French Speaking (m/f/d) · SIXT