Customer Excellence Performance Manager (12M fixed-term)

About this job

This is a great entry point into Emma's Customer Excellence team for someone who understands retail from the inside. As a Customer Excellence Performance Manager, you will support the day-to-day relationship between Emma and our store network, acting as the connective tissue between what happens on the store floor and what our CS, operations and logistics teams need to know to fix it. What you´ll do: Store Support & Relationship Management: Be a reliable point of contact for your assigned stores. Respond to day-to-day queries, flag issues early, and make sure store managers feel heard and supported. Build trust through consistency, not just escalation management.…

This is a short summary.

Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.

Most-requested skills in Portugal

Based on 239 Portugal vacancies that list requirements, these are the skills employers ask for most often.

• Leadership59% of postings
• Strategy55% of postings
• Stakeholder Management49% of postings
• Project Management24% of postings
• Coaching13% of postings
• Budgeting13% of postings
• Agile/Scrum10% of postings
• Team Leadership5% of postings

Similar jobs

• Frontend Manager Software Engineer (Hands-On) | Partners Acquisition · Wellhub
• Junior Project Manager · FeverUp
• Engineering Manager – eBike Embedded SW Development (SL1) (f/m/div.) · Bosch Group
• Branch Manager – Portugal (m/f/d) · Vivid Money
• Sales Manager - Hunting Team (m/f/d) · SIXT
• Industrialization Project Manager (f/m/div.) · Bosch Group