Business Applications Analyst (Customer Success and Support)
Pleo · Portugal
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- Company
- Pleo
- Location
- Portugal
- Employment type
- Full-time
- Posted
- November 2, 2026
About this job
THE ROLE You’ll be the go-to systems partner for Pleo’s Customer Experience and Customer Success teams. When a support agent can’t find what they need, or a CSM wants a better view of account health, you’ll be the one making it happen. You’ll look after the tools our CX and CS teams depend on. You’ll gather requirements, configure solutions, fix what’s broken, and make sure people know how to use what you build. This is a no-code configuration role. You’ll work alongside BAT’s engineers when something needs custom code or integration work. WHAT YOU’LL DO - Run the CX and CS stack. Administer and support tools such as Vitally, Hubspot, Freshdesk, Freshchat, Freshcaller, Circle, and Rocketlane. - Partner with the business.…
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