L1 Support

About this job

>3y, SQL, ITIL, AS400, com ENG e FR fluente What you’ll do: Provide front line support and act as primary contact for SLIB’s clients and internal technical/support teams. Log all questions, incidents, problems and requests with accurate and complete information Research and respond to all calls, e-mails, and requests in a professional, prompt, and timely manner in accordance to established guidelines and procedures Perform first level technical troubleshooting and problem solving. Fulfil reporting, data extraction and application configuration requests Escalate requests and incidents to the next level of tier support based on established guidelines and procedures Provide ongoing, regular updates to customers to keep them appraised of progress toward problem resolution.…

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Most-requested skills in Portugal

Based on 77 Portugal vacancies that list requirements, these are the skills employers ask for most often.

• Communication94% of postings
• English73% of postings
• Troubleshooting25% of postings
• German18% of postings
• CRM13% of postings
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