Customer Support Specialist

Air Apps · Lisbon

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Company
Air Apps
Location
Lisbon
Employment type
Full-time
Posted
April 27, 2026

About this job

THE ROLE As a Customer Support Specialist, you will act as the voice of Air Apps for our global customer base, ensuring a high-quality and consistent user experience across our iOS applications. This role sits at the intersection of customer experience, product feedback, and operational excellence. They will work in a fast-paced environment, collaborating closely with engineering and marketing teams to report issues, share insights, and contribute to continuous product improvement. This role also involves monitoring customer satisfaction, analyzing trends, and helping shape strategies that enhance the overall user journey. RESPONSIBILITIES - Support global customers across multiple channels, including Zendesk, social media, and other communication platforms - Communicate with users in a…

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Most-requested skills in Portugal

Based on 77 Portugal vacancies that list requirements, these are the skills employers ask for most often.

  • Communication94% of postings
  • English73% of postings
  • Troubleshooting25% of postings
  • German18% of postings
  • CRM13% of postings
  • Ticketing6% of postings
  • Zendesk5% of postings
  • Salesforce5% of postings
Customer Support skills

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